求才內容說明

職務編號:

LC210055

職務類別:

客服/支援

職務說明:

1.To manage Product Web Interfaces with customers and any other future web applications developed for managing customer transactions
2.Assist HOD in managing the Department in ensuring the highest level of service
3.Internal subject matter expert in product web applications as designed for direct customer use
4.Manage account and user set up processes for customers
5.Manage users & passwords for the product systems
6.Manage initial and all ongoing training for web users. This includes web sessions or customer site visits
7.Manage internal training for CARE, Sales and AM on customer web products
8.Manage the process for customer audits on Care functions
9.Manage customer communications
10.Compile necessary analytical statistics for its HOD and customers
11.Participate in initiatives and/or respond to requests for help to contribute to team and department success
12.Increase productivity and operational efficiency
13.Ad hoc project management
14.Improve Customer Satisfaction Survey scores
15.Customer issue resolution KPIs developed for performance with agreed benchmarks
16.Review workflows and procedures to close service gaps, ensure productivity and accommodate new products and services
17.Adopt best practice initiatives transferred from other countries

工作地點:

桃園/新竹/苗栗

薪  資:

面議

專長條件:

1.Relevant or related tertiary qualifications an advantage
2.Information technology oriented, previous exposure to customer web interfaces an advantage
3.Experience in managing service staff preferred
4.Proven ability to contribute and work in a self-managed team environment
5.Ability to work in tight timeframes and stick to deadlines
6.Preference for experience in business-to-business customer service environment with web interfaces
7.Preference for experience in issue resolution and follow up
8.Customer service skills, customer empathy and objection resolution
9.Training and coaching skills.
10.Good presentation and verbal/written communications skills
11.Problem solving skills
12.Computer literate (MS Office)
13.English & Chinese

企業背景

產業類別:

倉儲/物流/運輸

公司背景:

檔案文件管理倉儲服務業

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